Competing on Customer Intimacy

There are five requirements for any customisation supply chain strategy to succeed:  1. ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ข๐ฌ๐š๐ญ๐ข๐จ๐ง โ€“ the experience must be unique to each customer.  2. ๐…๐ฅ๐ž๐ฑ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ฒ โ€“ the personalised nature of the experience must adapt to the changing needs of the customer and the environment, including product configuration and flexible delivery Read more…

What’s your Strategy?

A low-cost strategy implies a supply chain strategy that cuts costs, and indeed, companies that follow this strategy typically favour rationalisation and synchronisation strategies over innovation and customisation. A focus strategy implies a supply chain strategy that helps to make the product or service more special in the eyes of Read more…